Our services
Simbel is committed to your success, providing comprehensive manufacturing equipment services to improve production efficiency and reduce production costs. Our service team acts as your personal assistant, ensuring proactive solutions for you to obtain the best equipment. With one-stop, 24/7 customer service and a commitment to customer responsibility, we are your trusted partner.
Customer First
Simbel is committed to your success, providing comprehensive industrial automation equipment services to improve production efficiency and reduce production costs.
“Customer first” is not just a slogan, but a principle that permeates our entire value chain system, encompassing “strategy formulation, product design, service delivery, and organizational operation”. We always prioritize the genuine needs, actual usage habits, and long-term value of our customers as the starting point and ultimate criterion for all our decisions. We strive to create devices that our customers find user-friendly, while fully considering their maintenance and long-term usage.
Our service team acts as your personal assistant, ensuring proactive solutions for you to ensure
the maximization of equipment efficiency. With one-stop, 24/7 customer service and a commitment to customer responsibility, we are always your trusted partner.
Efficient service and continuous optimization
Efficient service improves service delivery efficiency through resource integration, and continuously optimizes to ensure that service quality evolves synchronously with market demand through a dynamic iterative mechanism. Simbel has formed a closed loop of “efficiency improvement problem identification optimization iteration efficiency improvement”. Simbel integrates “efficiency” and “optimization” into every aspect of daily operations, making “faster” and “better” instinctive reactions of the organization rather than phased goals.
Lifelong After-sales Service
In addition to exquisite craftsmanship, relentless attention to detail, and strict quality control, Simbel stands out through first-class customer service, which is also the original intention and driving force behind our establishment of an equipment company. Each Simbel equipment has undergone detailed testing, and any issues have been rigorously analyzed and resolved to meet our strict standards before delivery.
According to the current effective local laws and regulations, relevant agreements with customers, and the provisions of the Warranty Manual, Simbel will provide free maintenance of Simbel equipment components in a reasonable and effective manner during the warranty period for faults caused by quality issues.Throughout the equipments entire lifecycle , we will provide assistance to maximize its efficiency.
Product maintenance
Repair Service Free replacement during the warranty period
technical support
LifeLong support Troubleshooting consultation
Quick response
Swift response to service issue
Full process transparency
From the business stage, to free solution design, to after-sales service, Simbel's fully transparent service process makes cooperation smoother and more efficient.
- Solutions for your manufacturing business
- Production of bespoke tools and machines
- Designing, building and testing with highest quality
- Delivering the best results for reasonable cost
Cooperate process
Service Packages Options
Online Service
- Video Tutorials
- Online personnel training
- Remote consultation and technical support
- Maintenance and parts supply
- Return, exchange, and warranty services
Factory Service
- Offline personnel training
- Video Tutorials
- Remote consultation and technical support
- Maintenance and parts supply
- Return, exchange, and warranty services
Onsite Service
- On site installation and debugging
- Offline personnel training
- Remote consultation and technical support
- Maintenance and parts supply
- Return, exchange, and warranty services
Frequently Asked Questions
At Simbel,we value the culture of creating value for our customers through our products and services.We provide automation standard and non-standard equipment as well as supporting accessories. We’re passionate about serving our clients to the fullest, while continuously growing, learning, and innovating. With competencies across multiple industries, we offer our customers a more reliable and cost-effectiveness productsand confidence in the long life of their program.
We are proud of our reputation as one of the excellent manufacturers of automation equipment. We take your trust seriously and use validated quality management principles to ensure the quality of our equipment. We are well aware that the quality of our products is related to various factors such as customer communication, spare parts, production assembly process, and the user’s usage after delivery. We have a series of inspection process departments to control quality. We have established a comprehensive quality control management plan to ensure the quality of our products.
Simbel’s equipments can operate under the guidance of various international quality management system standards based on their respective customer requirements and products. We have decades of experience in meeting strict regulations and certifications in various countries, such as CE, FCC, UL, ETL, RoHS, GOST, EAC and other international certifications. These regulations and certifications are the benchmarks for the products we manufacture.
We have a comprehensive after-sales service system to ensure the smooth operation of our equipment throughout its entire lifecycle. You can view the Src Process interface for detailed after-sales service content. Generally speaking, our warranty period is 1 year and we provide full lifecycle technical services.
Cooperate with Simbel
You can send us an inquiry via infomation of contact page, and we will arrange a professional BD to communicate with you about the specific equipment and parameter configurations that are suitable for you. The service process can refer to the above service process infomation . After multiple negotiations between both parties to determine the equipment solution, we will sign a technical agreement and contract to confirm our order. After we receive your first advance payment, we will start production. Once we receive your full payment, we will arrange for packaging and transportation to you.
Standard machines and accessories can usually be shipped within 10 days after configurations and contract confirmed , while customized machines can be shipped within 25-45 days until our PI confirms the delivery date. After shipment, you only need to wait for the package to arrive at your location.
Acceptance of delivery terms: EXW, FOB, CIF, DDU,DDP;
Acceptable payment currencies: US dollars, RMB;
Acceptable payment methods: TT,Letter of credit
Spoken language: English, Chinese, Spanish, Portuguese, Arabic.
You can drop us an email to sales@simbelintel.com/irene.li@simbelintel.com,or you can directly add us on WhatsApp:+86 159 2856 4693 to contact us,or any other contact method in the contact page .









